AI Solution Delivery Lead

As the AI Solution Delivery Lead, you will blend consultative client engagement with hands-on delivery leadership. You’ll work closely with stakeholders to understand their unique business challenges, translate those into AI-powered workflow and automation opportunities, and orchestrate solution delivery in partnership with AI Solution Engineers on the Contextual.io platform. Your mission: drive measurable, transformative, and ROI-positive outcomes for clients through personalized AI solutions.

Key Responsibilities:

Client Discovery & Needs Analysis

• Lead workshops and interviews with client stakeholders to surface pain points, process gaps, and automation opportunities.
• Document business requirements, success metrics, and regulatory or compliance considerations.
• Map user journeys and surface opportunities for automation and AI enhancement based on firsthand experience and operational insight. Focus on users, existing systems / behaviors, and process changes.

Solution Mapping & Design

• Translate client needs into concrete AI workflows, leveraging capabilities such as hyper-scale models, natural language processing, machine learning, predictive analytics, and intelligent automation.
• Develop solution blueprints, process maps, human-AI interface experience strategy or approach, and proof-of-concept outlines that align with the Contextual.io platform’s capabilities.

Delivery Leadership & Coordination

• Define project approach, critical timelines, and resource allocation to achieve goals. Not gantt charts….actual delivery coordination.
• Coordinate with AI Solution Engineers, Contextual.io platform team, and implementation resources to build, test, and refine AI solutions.

Platform Implementation

• Oversee configuration, integration, and deployment of data, connections and workflows on Contextual.io.
• Ensure data pipelines, training, and runtime integrations adhere to best practices in security, scalability, and performance.

Quality Assurance & Optimization

• Establish testing protocols to validate AI outputs, workflow triggers, and end-to-end process flows.
• Drive iterative improvements based on initial results, user feedback, and performance analytics.

Stakeholder Communication & Change Management

• Maintain transparent, regular communication with client sponsors and project teams.
• Coordinate with client to develop training materials, user guides, and change-management plans to ensure adoption.

Thought Leadership & Best Practices

• Stay current on AI trends, emerging tools, and industry use cases.
• Contribute to internal knowledge sharing—develop playbooks, templates, and reusable assets for marketing and thought leadership.

Required Qualifications

• Just Do It Mentality - This is a hands on role, not an academic function or someone who waits for others to say how and then follows along. We expect individuals who can sit side by side with design and development resources to deliver.
• 5+ years of experience in consulting or client-facing roles delivering technology solutions, with at least 2 years focused on AI/ML or intelligent automation.
• Proven track record of leading end-to-end solution delivery (discovery through go-live) in a complex, enterprise environment.
• Strong understanding of AI/ML concepts / patterns and hands-on exposure to AI platforms or frameworks.
• Familiarity with the Contextual.io platform—or comparable workflow automation environments—and strong grasp of integration patterns (APIs, webhooks, messaging).
• Excellent project management skills and ability to coordinate resources.
• Exceptional communication and facilitation skills; ability to translate technical concepts for non-technical stakeholders.
• Analytical mindset with strong problem-solving skills and attention to detail.

What We Offer:

• Competitive salary and benefits package.
• Unlimited vacation
• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• The chance to work on innovative projects with a talented team.

About Contextual:

Contextual partners with clients to deliver cutting-edge AI solutions that transform tasks, processes and operations with a focus on scale and ROI. By leveraging the Contextual.io platform, we help organizations streamline and automate workflows, drive organization and operational efficiencies, and unlock new revenue opportunities. We’re seeking an AI Solution Delivery Lead to guide client engagements from discovery through deployment and ongoing maintenance and improvement, ensuring best-in-class delivery of AI-driven solutions.